Privacy Policy

1. Information we collect

VallioPay may collect information that you provide directly, such as:

• Account details like name, email address, and business information.
• Configuration data related to your use of our dashboard and APIs.
• Payment-related metadata such as references, amounts, and currencies.

2. Information related to payments

VallioPay focuses on orchestration and reporting. Sensitive cardholder data is intended to be processed by the underlying payment gateway, not stored by VallioPay. We may store non-sensitive payment information such as transaction references, status, and timestamps to support reporting and reconciliation.

3. How we use information

• To operate, maintain, and improve the VallioPay Services.
• To provide customer support and respond to your requests.
• To monitor performance, reliability, and security.
• To meet legal, regulatory, and compliance obligations.

4. Sharing of information

We may share certain information with trusted service providers and financial partners where this is necessary to provide the Services, comply with the law, or protect VallioPay and its users. We do not sell your personal data.

5. Data security

VallioPay applies technical and organisational measures designed to protect data under our control. However, no system can be guaranteed to be completely secure, and you are responsible for maintaining the security of your own systems, credentials, and access controls.

6. Data retention

We retain information for as long as necessary to provide the Services, comply with applicable laws, resolve disputes, and enforce our agreements. Retention periods may vary depending on the nature of the data and local legal requirements.

7. Your rights

Depending on the laws that apply to you, you may have rights over your personal data, such as the right to access, correct, or delete certain information. You can contact VallioPay using the support channels below for more information.

8. Changes to this Policy

We may update this Privacy Policy periodically. When we make changes, we will update the “Last updated” date above and may provide additional notice where appropriate.

9. Contact

If you have any questions about this Privacy Policy or how VallioPay handles your information, please contact us via the VallioPay support page .